Control and instructions

I research how people learn new skills using instructions. As fields, I selected working with people who learn programming and people who (re) learn cooking (some of them do so as they got a diagnosed with a condition that demands a new diet). Both fields work with very different materials …

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Unusual methods, marginalized people

This is a text I thought about for a long time. I hoped that I would find a nice theory that someone else suggested for the observations I made, but I was unable to find one or maybe unable to see the ones I know from a perspective that made …

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Creating a Research Question for Qualitative User Research

In most experimental quantitative research, it is essential to have a research question, or rather: an hypothesis. However, in qualitative research, a research question can be useful, too as it helps to communicate to others what you are doing and it can help to guide your research. In contrast to …

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The problem of gaps, biases and barriers

In discussions about equity in the web and in technology I often come across two terms: Gaps and Biases. Sometimes they are accompanied by barriers. It is said that, to achieve equity, we need to close gaps, correct biases and remove barriers.

a google ngram search for "Gaps and Biases". The Graph starts 1940 at 0% and raises up to 0.0000001% in 2019

“Gaps and Biases” had quite a career since …

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Rule-based UX Evaluations – undervalued methods

TL;DR: Rule-based evaluations for usability are an efficient way to improve interfaces

There are a lot of designs that could be improved. The “right” way to do this is testing with users while applying the appropriate method for the appropriate questions. After all, User Experience design is an empirically …

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Open Fieldnotes in Remote Interviews

TL;DR: Make fieldnotes in a document shared with the participant, go over the notes together at the end of the research session

In qualitative research I do at work, participants of the research talk to me and demonstrate things while I (or a note taker) write notes to remember …

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